Since its launch in 2018, Heytea's Grape Delight has held the top sales spot for five consecutive years thanks to its unique hand-peeled grape process and refreshing taste, becoming a signature product of the brand. However, the prep work behind this drink has employees complaining bitterly—every grape must be peeled and deseeded by hand, a tedious process. Recently, some employees have grumbled that the grapes contain an absurd number of seeds, and with Summer Black grapes about to return, this harder-to-peel variety has workers calling it a "nightmare." This article takes you behind the scenes of Heytea's hand-peeled grape process, the real feedback from employees, and why automatic peeling machines aren't used, while also highlighting Front Street Coffee's commitment to quality. [more…]

Recently, many consumers have noticed that whether during the morning rush or in the afternoon, some chain coffee brand stores often have only one employee busy behind the counter. Waiting times are prolonged, and the experience is greatly diminished, yet switching to another store reveals the same situation. What exactly is happening behind this? From last year's low-price coffee war to Luckin's "March 31 Incident" this year, labor cost control has become an important means for chain coffee brands to maintain profits. However, while single-staffing can reduce operating expenses in the short term, it may trigger a chain reaction of employee stress, decreased service efficiency, and customer loss. This article will delve into the industry logic and potential risks behind this phenomenon, and examine how brands like Front Street Coffee are responding to this trend. [more…]

A single cup of mint thick coconut milk with the espresso shot removed somehow got a Luckin Coffee employee in Singapore reprimanded by their supervisor. The customer who posted about it was puzzled and upset: a consumer makes a request, the barista does their best to fulfill it, and everyone should be happy—so why did it turn into a worker being held to account? Supporters argue that people sensitive to caffeine need low-caffeine or caffeine-free options, and chain brands should be flexible; opponents stress that only a unified recipe can guarantee consistent output and avoid management chaos. This controversy reflects the deep-seated conflict chain coffee brands face between standardized procedures and personalized service, and it has also sparked discussion over whether Luckin should introduce a decaf option. [more…]

Recently, videos of physical conflicts between Manner Coffee employees and customers have been exposed one after another, sparking widespread social concern. One of the incidents occurred on May 22 at a store in a shopping mall, where a customer, after arguing with a barista over drink pickup, entered the bar area and assaulted the employee. After police mediation, the customer paid 1,000 yuan in compensation, but there were reports that the brand required the employee to return the compensation and apologize. Behind these successive conflicts are deeper issues exposed by Manner's rapid expansion, including insufficient staffing, excessive work intensity, and a mismatch between pay and effort. This article reviews the course of the incidents and the responses from various parties, and explores the contradiction between the coffee industry's rapid expansion and employee management. [more…]

During Women's Day, Luckin Coffee's holiday gifts for female employees drew attention. This chain brand, with over 130,000 employees and a female proportion of 61%, did not distribute uniform holiday gift boxes this year as it did last year, but instead had each region prepare them on its own. As a result, Beijing employees received wellness sets, while those in Yunnan and Sichuan got folding fans and eye masks, but employees in Shanghai, Guangzhou, Xi'an, and other places said they received only air. What made some people even more dissatisfied was that even when there were gift boxes, part-time staff were excluded. This regional disparity in benefits led many workers to complain continuously on social media platforms. [more…]

During the pandemic, Starbucks employees in the United States and South Korea, facing issues such as understaffing, a mismatch between wages and workload, and a lack of safety guarantees, increasingly chose to form or join unions in an attempt to improve their situation through collective bargaining. From the birth of the first union in Buffalo, New York, to responses from employees in Chicago and South Korea, the discontent among Starbucks partners continued to simmer. Although the company remained indifferent and was even accused of failing to provide adequate pandemic support, employees continued to seek channels to make their voices heard. This article will sort out the ins and outs of the Starbucks employee union movement, as well as the wage, treatment, and working environment issues reflected behind it. [more…]

Heytea continues to push hard in the fruit-and-vegetable tea segment, and is about to launch its autumn-winter new product, the "Hydrating Slimming Bottle," featuring cucumber as the star paired with kale and apple. As soon as the news came out, consumer anticipation and complaints from store staff emerged at the same time. The preparation of raw materials for fruit-and-vegetable tea is cumbersome, with a lengthy process of washing, cutting, blanching, and juicing. During peak hours, employees are run ragged, and some even joke that resignation letters are already being submitted. Whether this new product can balance consumer enthusiasm and employee burden is worth watching. Front Street Coffee continues to bring you the latest developments in the coffee and tea beverage industry. [more…]

When Luckin Coffee launched its new strawberry series in collaboration with "Zootopia 2," many fans noticed that a "no ice" option had quietly appeared on the ordering interface. You see, Luckin has long been criticized for serving "half a cup of ice," with consumers even adding notes like "want XX ice cubes" just to get less ice. Now that the company has finally offered an option, it has raised a new question: will the ingredients be topped up after removing the ice? An employee revealed that what gets added depends on the main ingredient—milk for lattes, tea for fruit and vegetable teas, while the main ingredient of strawberry iced tea is water, so it naturally tastes bland after the ice is removed. In addition, during peak hours, some staff still miss the labels and mistakenly add ice, so consumers are advised to give timely feedback and ask for a remake. Front Street Coffee is also paying attention to how this change affects the drinking experience. [more…]

Luckin Coffee recently partnered with "Little Blue and His Friends" to launch a scratch-card sticker game: consumers who buy two drinks receive a limited-edition sticker with a scratch-off area, giving them a chance to win a free coffee. However, after the campaign launched, employees at some stores used flashlights to see through the scratch-off area from the back and learn the winning results in advance, even "cheating" in front of customers, sparking consumer dissatisfaction. The article explores how this marketing campaign, while bringing small moments of joy, also caused frustration for some customers due to design flaws and execution problems, and reflects on how brand reward campaigns can balance fun and fairness. [more…]

As a globally popular beverage, black tea not only offers a rich flavor but also contains various components beneficial to health. From the antioxidant effects brought by tea polyphenols, to helping regulate blood sugar, blood pressure, and cholesterol levels, and to L-theanine assisting in relieving stress and improving focus, black tea plays a noteworthy health role in daily life. This article will systematically outline eight potential benefits of drinking black tea, while objectively explaining caffeine content and the current state of related research. Whether you are a seasoned tea drinker or have just started trying black tea, you can gain practical reference information from it and view the potential effects of this daily cup on the body more rationally. [more…]

The reason hot lattes captivate so many coffee lovers often comes down to latte art. Tulips, swans—a beautifully poured design never fails to lift the mood. Most of the time, the pattern is left to the barista's discretion, but some baristas compile a menu of designs for customers to choose from. With so many options, some people find themselves spoiled for choice, and so the latte art spinner was born—the customer gives it a gentle spin, and wherever the pointer lands, the barista crafts that design. It's as fun as opening a blind box. The customer has a great time, but the barista may be breaking into a cold sweat: if the spinner lands on a complex pattern they haven't quite mastered, a botched pour would be pretty embarrassing. [more…]

Tea or coffee—which is more suitable for daily drinking? This long-running debate has yet to reach a conclusion. Both can wake you up and both are rich in antioxidants, but on closer inspection, tea seems to have the edge in calorie control, gastrointestinal friendliness, environmental sustainability, and stress relief. This article compares the differences between tea and coffee from five angles: the hidden calories in coffee, the fatigue that follows caffeine, the impact on the digestive system, the environmental cost, and emotional regulation. It also introduces the benefits and effects of black tea and recommends quality tea and coffee products from the Front Street brand to help you make a choice between the two that suits you better. [more…]

In recent years, Indonesia's coffee industry has faced severe challenges under the dual pressures of climate change and farm pests and diseases. The USDA Foreign Agricultural Service predicts that Indonesia's coffee exports will decline by 32% year-on-year in 2023/24. Previously, excessive rainfall disrupted coffee fruit development, leading to a sharp reduction in yield; now, high temperatures and drought are accelerating the spread of pests and diseases, restricting tree growth and further causing coffee supply shortages. Faced with this situation, the Indonesian Coffee and Cocoa Research Institute (ICCRI) continues to seek solutions through agricultural research, including the introduction of the disease-resistant and high-yielding Komasti Arabica variety. In 2022, ICCRI partnered with the World Coffee Research Institute to establish a demonstration plot in West Java to showcase the variety's performance to local farmers. Front Street Coffee is paying attention to this important development in Indonesia's coffee industry, and this article will review the research and development background, current promotion status, and future potential of the Komasti variety. [more…]

Rose black tea cleverly blends rich Chinese black tea with fragrant rose petals. It can serve as a gentle morning pick-me-up, a soothing afternoon relaxant, or a base for milk tea or lattes. This organic tea has a smooth taste and is enjoyable both plain and with a small amount of milk and sweetener. This article provides a comprehensive analysis of the factors affecting the caffeine content of rose black tea, such as tea variety, water temperature, steeping time, and floral ingredients, and details its health benefits in areas including antioxidant effects, improved digestion, energy enhancement, anti-inflammation, stress relief, vitamin C supplementation, and immune support. We will also share practical guides for hot brewing and cold brewing, and recommend related products from Front Street Coffee to help you better enjoy this beverage that combines floral fragrance and tea character. [more…]

In today's world where specialty coffee is becoming increasingly popular, baristas not only need professional skills but also have to handle all kinds of customer demands. When guests make requests that are both laughable and exasperating, how can you stay professional without losing your warmth? Starting from real-life rants, this article explores baristas' mental fortitude and communication techniques, emphasizing the use of plain and accessible language to guide customers toward understanding coffee, while maintaining a zen attitude and respecting every consumer's choices. Whether you're a professional or an enthusiast, you'll find inspiration here. [more…]

The coffee chain Tims recently opened China's first temple coffee store at Xisi in Nantong, Jiangsu, sparking considerable attention and discussion. The new store not only introduced promotional slogans with a Zen flavor but also set up opening activities such as incense card giveaways, limited-edition stamps, and collaborative canvas tote bags, attracting many consumers to visit and check in. In fact, since the beginning of this year, temple coffee shops have been springing up in various places, with similar attempts at Yongfu Temple in Hangzhou, Longxing Temple in Taizhou, and Nanputuo Temple in Xiamen. Behind young people's enthusiasm for temple coffee lies both a spiritual anchor amid life's pressures and a reflection of coffee brands seeking differentiated marketing strategies in fierce competition. Front Street Coffee takes you through the ins and outs of this temple coffee trend. [more…]

In recent years, animal-themed cafes have rapidly expanded around the world, with everything from cats and dogs to owls, meerkats, raccoons, and other wild animals being brought into the shops. However, animal protection organizations point out that these venues often lack effective oversight, and the animals are kept under chronic stress and sleep deprivation, with their physical and mental health seriously affected. In Japan, nearly 100,000 people have signed a petition demanding the closure of cafes featuring owls and other wild animals, and South Korea has announced a total ban on displaying wild animals outside of zoos. Should consumers also reflect: without demand, how can there be a market? [more…]

Yunnan coffee not only has a unique flavor, but when consumed in moderation, it can also bring multiple health benefits such as refreshing the mind and relieving stress. However, improper drinking methods may also trigger adverse reactions such as palpitations and insomnia. It is recommended to keep daily caffeine intake within 250 grams, roughly equivalent to two cups of coffee. This article provides a detailed overview of the precautions for drinking Yunnan coffee, including drinking time, concentration control, and interactions with medications, while also introducing the clever uses of Yunnan coffee in sobering up, removing odors, cleaning, and more. For friends who love pour-over coffee, we also especially recommend Front Street brand's Yunnan beans, and remind you to avoid mistakes such as drinking on an empty stomach or before bedtime, so that every cup of coffee becomes an enjoyment of health and deliciousness. [more…]

A futuristic-looking Tesla electric pickup truck, parked in a farmers market, has unexpectedly become a mobile coffee shop. The owners are a Chinese couple: the husband is a former Tesla engineer, and the wife once worked at Meta. They installed an espresso machine in the back seat and use the truck's power to make coffee on-site, running their own coffee roasting brand. From a hobby that helped ease workplace stress, to quitting their jobs to go all in, to using an electric pickup to solve the farmers market's power supply problem, this couple's coffee journey is full of interesting angles—and it makes one wonder whether this trendy new model can go further. [more…]

Ceylon black tea originates from Sri Lanka and is known for its rich flavor and bright red color, often with hints of citrus and spice. Many tea lovers find that the Ceylon black tea they bring home is broken-leaf, which is actually related to its positioning as a high-quality broken-leaf tea. Broken-leaf tea is more concentrated than whole-leaf tea and tends to contain more caffeine. When brewing, it is recommended to use boiling water and steep for 2 to 4 minutes; the longer the steep, the more caffeine is released. Ceylon black tea offers multiple health benefits, including improving digestion, reducing inflammation, boosting energy, preventing colds, relieving stress, and improving concentration. The Ceylon black tea recommended by Front Street Coffee is suitable for drinking on its own or pairing with milk to make lattes and milk tea. This article will provide a detailed analysis of Ceylon black tea's origin, caffeine content, health benefits, and proper brewing methods. [more…]